NICE CX-ONE TechOps Engineer
... potential problems in Call Routing, Agent Desktop, Digital Platforms, and propose ... deep understanding of MAX for agent interface customization. Advanced skills in ...
... potential problems in Call Routing, Agent Desktop, Digital Platforms, and propose ... deep understanding of MAX for agent interface customization. Advanced skills in ...
... potential problems in Call Routing, Agent Desktop, Digital Platforms, and propose ... deep understanding of MAX for agent interface customization. Advanced skills in ...
... as a Dutch German Retention Agent. We are committed to fostering ... : As a Dutch German Retention Agent, you will play a critical ...
... SLA, CSAT, QA Scores, and Agent Retention. The role involves close ... , process improvements, quality assurance, and agent engagement. A key responsibility is ...
... existing AI products like Virtual Agent, NLU, AI Search, Issue Auto ... any AI solution like Virtual Agent flows, AI Search, Predictive Intelligence, ...
... implementation and service operations. Change Agent: Change management activities ensuring all ...
... to optimize call routing, enhance agent productivity, and ensure a seamless ...
... -channel experience, creating and customizing agent desktops to meet diverse business ...
... , digital development for omnichannel experience, agent desktop creation and customization for ...
Candidate requirements: Work experience in the Sales or Retention department; Fluent English; Be based in Kyiv, Ukraine High level of sociability; Work one the result. Duties: Work with a «Hot» customer base; Management of customers in the CRM system; ...