... and contribute to providing outstanding service to our customers. Join the ... uphold and implement high-quality service standards. Feedback Management: Manage the ... ensuring differentiation and excellence in service delivery. Oversee daily interactions with ...
... completed Identify and propose process service role design improvements geared towards simplification and service level enhancement Provide technical analysis ... and investigate Incidents in IT Service Portal Project Management & Business Partnership : ...
... supporting tools that assure SOC service delivery according to its functions and in collaboration with external service provider. This role is needed ... integrated with SOC and Security Service provider infrastructure that allows to ...
... the SIVIS software as a Service Integration and Management (SIAM) platform. ... & Acquisitions (M&A) related projects. Service Delivery Management: Prior experience in managing service delivery end-to-end, ensuring ...
... and KPIs Establish and monitor service levels and performance metrics to measure IT Service Catalog team effectiveness and productivity. ... the controller, e.g. IT service providers, entities operating the database, ...
... including setting up Discovery and Service Mapping. Supporting ITSM processes such ... expertise in configuring Discovery and Service Mapping. Proven ability to customize ... . Familiarity with Angular for customizing Service Portal interfaces. Knowledge of .NET ...
... , employees) in line with agreed Service Level Agreements. Main areas of ... of SAP and Experience in Service Now would be an advantage •Strong Customer Service Mindset Are you ready to ...
... (like Azure SQL, AI Search, Service Bus, App Insight, Data Factory ... with Azure Cloud (Event Hub, Service Bus, App Insight) or AWS ... that delivers software-as-a-service (SaaS) and hardware solutions to ...
... at the institutions and their service providers. Their business trips take ... of the institutions and their service providers on the basis of ... institutions and their (cloud) IT -service providers in Germany and abroad. ...
... : Office: Berlin Fire and Rescue Service Academy, Ruppiner Chaussee 268, 13506 ... the Berlin Fire and Rescue Service Academy. Your tasks will include: ... - Selection of senior and higher service staff Tel. 030 387 30 ...