... supporting tools that assure SOC service delivery according to its functions and in collaboration with external service provider. This role is needed ... integrated with SOC and Security Service provider infrastructure that allows to ...
... Data maintenance, end user, service, integrations, and email accounts administration ... ServiceNow platform, administration, CMDB, Service Portal, Flow Designer, development of ... the controller, e.g. IT service providers, entities operating the database, ...
... and KPIs Establish and monitor service levels and performance metrics to measure IT Service Catalog team effectiveness and productivity. ... the controller, e.g. IT service providers, entities operating the database, ...
... and contribute to providing outstanding service to our customers. Join the ... uphold and implement high-quality service standards. Feedback Management: Manage the ... ensuring differentiation and excellence in service delivery. Oversee daily interactions with ...
... completed Identify and propose process service role design improvements geared towards simplification and service level enhancement Provide technical analysis ... and investigate Incidents in IT Service Portal Project Management & Business Partnership : ...
... including setting up Discovery and Service Mapping. Supporting ITSM processes such ... expertise in configuring Discovery and Service Mapping. Proven ability to customize ... . Familiarity with Angular for customizing Service Portal interfaces. Knowledge of .NET ...
... , employees) in line with agreed Service Level Agreements. Main areas of ... of SAP and Experience in Service Now would be an advantage •Strong Customer Service Mindset Are you ready to ...
... the SIVIS software as a Service Integration and Management (SIAM) platform. ... & Acquisitions (M&A) related projects. Service Delivery Management: Prior experience in managing service delivery end-to-end, ensuring ...
... and efficient approach in IT service level management towards central services ... the Business systems. Provides IT Service Desk support for users, resolves ... ITIL processes, practical experience in service level management, readiness for change ...
по договоренности... a roadmap and launching the service in new markets lead our ... and budget for launching a service in a new market approve the project and launch the service in a new market How ...