... . Miratech retains nearly 1000 full-time professionals, and our annual growth ... to collect and analyze customer feedback, driving continuous service improvement. Strong proficiency in managing and optimizing customer interactions using NICE CXone, with ...
... . Miratech retains nearly 1000 full-time professionals, and our annual growth ... to collect and analyze customer feedback, driving continuous service improvement. Strong proficiency in managing and optimizing customer interactions using NICE CXone, with ...
... if case of changes. Updates Service Catalogue if the service becomes obsolete or a new service is added to the catalogue. ... ). Excellent knowledge of Excel. Strong Customer Service Mentality. Understanding cross-cultural sensitivity. ...
... metrics to measure IT Service Catalog team effectiveness and productivity. Provide accurate reports and metrics for management reporting. Drive pro consumer & customer initiatives and activities through KPI & SLA setup, to reduce time to resolution, reduce ...
... . Miratech retains nearly 1000 full-time professionals, and our annual growth ... to collect and analyze customer feedback, driving continuous service improvement. Strong proficiency in managing and optimizing customer interactions using NICE CXone, with ...
... if case of changes. Updates Service Catalogue if the service becomes obsolete or a new service is added to the catalogue. ... ). Excellent knowledge of Excel. Strong Customer Service Mentality. Understanding cross-cultural sensitivity. ...
... . Miratech retains nearly 1000 full-time professionals, and our annual growth ... to collect and analyze customer feedback, driving continuous service improvement. Strong proficiency in managing and optimizing customer interactions using NICE CXone, with ...
... are driven timely and in full compliance with JSOX GRM to ... initiatives. Demonstrate commitment to achieve service excellence and be customer focused; and ensure timely communication ...
> Scope: Full-time > Fixed term: unlimited > remuneration: TV-L EG 9a > Start: from 01.04.2025 For the Service Management and Organization department of ... Your tasks: Recording and processing customer inquiries received by phone, email ...
... Type of employment: Full-time Job description Ready for your next mission? As a member of our SOC team, you will not only protect the digital assets of our company, but also those of our internationally represented customer companies. At ...