Job DescriptionOur customer is a global US company, a leader in the development and implementation of software in healthcare and clinical research, providing customers with specific software products and platforms as a service for complete cycle, from ...
... performance metrics to measure IT Service Catalog team effectiveness and productivity. Provide accurate reports and metrics for management reporting. Drive pro consumer & customer initiatives and activities through KPI & ...
... on projects from scratch, identifying customer needs and proposing innovative solutions. ... leverage their existing networks.Monitor customer satisfaction with existing clients to ensure service delivery.Maintain well-organized, up- ...
... and KPIs: Monitor service levels and performance metrics for IT Service Catalog team effectiveness, provide accurate management reports, drive customer-focused initiatives through KPI and ... Market Success Management, Service Delivery teams, and DES Product ...
... closely with the sales and customer service teams to ensure a seamless ... and production teams based on customer feedback. Requirements Educational Background: A ... engage intellectually with our educated customer base, demonstrating a deep understanding ...
... are characterized by a strong customer and service orientation, as well as a ... individual advice from an external service provider A Germany ticket and ... strategy consulting to the development, service and support of complex IT ...
... a passion for building customer relationships You are adept at ... advice from an external service provider A Germany ticket and ... consulting to the development, service and support of complex IT ... framework - through our Cologne service desk or on site. From ...
... our sales team in analyzing customer requirements, conducting workshops with our ... in requirements management with the customer and in the creation of ... in German and English Strong service awareness and solution-oriented thinking ...
... ) has been an innovative full-service system house for more than ... public companies, trust our professional, customer-friendly and scalable IT solutions. ... as well as a strong customer and service orientation Very good German and ...
... and efficiency in a public service environment? Do you want to ... challenges of a modern IT service provider in the public sector ... the following personal requirements: Strong customer and service orientation Independent working style and ...