Operational Service Associate - Danville, VA 1
... : jti.com Job Title: Operational Service Associate Location: Danville, VA Role: Permanent Operational Service Associate What This Position Is ...
... : jti.com Job Title: Operational Service Associate Location: Danville, VA Role: Permanent Operational Service Associate What This Position Is ...
... and KPIs: Monitor service levels and performance metrics for IT Service Catalog team effectiveness, provide accurate management reports, drive customer-focused initiatives through KPI and ... Market Success Management, Service Delivery teams, and DES Product ...
... performance metrics to measure IT Service Catalog team effectiveness and productivity. Provide accurate reports and metrics for management reporting. Drive pro consumer & customer initiatives and activities through KPI & ...
... , employees) in line with agreed Service Level Targets. Talent and Learning ... and timely end-to-end service addressing employee needs across all ... & Development needs and deliverables Strong Customer Service Mindset Understanding cross-cultural sensitivity ...
... scale project for the European customer.The customer is a leading software integrator ... expertise in configuring Discovery and Service Mapping. Proven ability to customize ... Familiarity with Angular for customizing Service Portal interfaces. Knowledge of .NET ...
... on projects from scratch, identifying customer needs and proposing innovative solutions. ... leverage their existing networks.Monitor customer satisfaction with existing clients to ensure service delivery.Maintain well-organized, up- ...
... activities focused on business outcomes & customer satisfaction. He she will work ... and investigate Incidents in IT Service Portal Project Management & Business Partnership : ...
... , and automation. It enhances customer service, increases efficiency, and supports seamless ... omnichannel interactions, empowering businesses to deliver exceptional customer experiences.We welcome an ...
... -scale project for the USA customer.The customer is a leading provider of ... free up resources to enhance customer service and make informed decisions, while ... , Redux Toolkit, Zustand). Experience with Service Worker and caching. Understanding of ...
... support model. Update the IT Service Portal to facilitate the transition ... working relationships with internal IT service providers (e.g., GSD, GSM, ... , problem-solving, and adaptability. Strong customer focus, high-quality support under ...