Job Description

Customertimes is a global IT consulting company headquartered in New York City with offices in 16 countries. We specialize in developing and implementing cutting-edge technology solutions for business transformation.Our international team includes 1600+ skilled professionals. We have more than 15 years of experience in the Salesforce ecosystem, and our portfolio includes 4000+ completed projects in more than 65 countries.Customertimes works with major corporations throughout Europe and North America, including industry leaders in healthcare, life sciences, CPG, manufacturing, financial services, education, and the non-profit sector.

Qualifications

Technical Skills:

Has 4+ experience in managing client projects in positions of increasing responsibility in the delivery of business consulting and systems development Has at least 4 years of commercial work in Salesforce as an SF Developer or Consultant (progressive experience in solutioning, discovery, and technology implementation in full life-cycle CRM engagements). Has hands-on experience in several small, mid-size, global implementations using salesforce.com in 3 SF clouds (at least) Understanding of design project architecture, taking into consideration further security, scalability, maintainability, extensibility (arch drivers), etc backed by experience Understanding of architectural patterns and approaches, main principles to kick off the project from scratch and decompose the project into independent parts backed by experience Understanding approaches to conduct research, considering and evaluating different options, and selecting appropriate technology (inside or outside of the main stack) for the whole project or its components Control over compliance with the architecture & dev concept, over the quality and accuracy of implementation of measures to implement the developed strategy Understanding of Architectural Artifacts and how they should be documented KnowledgeSet which Architectural Documentation should be provided for projects and experience in creating it (documentation for architectural design) Experience in creating Architect Documentation for projects matching the templates and recommendations made by PMO Understanding selection of appropriate solution: when would be better to use declarative tools and when code approach or combination, when to use sync or async approach backed by experience Understanding limitations and possible issues of the solutions with a combination of automation processes and custom code in one architectural model Skills in understanding written code and the capabilities of the Salesforce Developer tools Understanding the advantages/disadvantages of different approaches to custom development Has experience in choosing the best combination of editions and licenses for customer needs Deep understanding of Sharing Architecture (how to control access to records/objects/fields, permission sets, custom permissions, etc) Experience in Design a security and sharing model within Salesforce based on complex requirements Ability to articulate system design considerations, benefits, trade-offs, and recommendations for a security and sharing model Understanding cases of locking down record access, group membership locks Understanding access to records for community users (sharing sets, share groups) Has experience in Territory Management Understanding of working with sensitive data and Platform Encryption Understanding patterns and anti-patterns for Data Modeling, ERD: Experience in building complex data models for admin and development needs; Optimization of existing data model and experience in recommending customer more optimal architectural data model knows strategies for assessing and improving the quality of your data in Salesforce. Understanding tools for how to import and export data in Salesforce (tools, Bulk API) Understanding cases when to use SF Reports and when Tableau Analytics or other tools Understanding of Duplicate Management to control, customize, and identify duplicate records, knowing how to prevent duplicates familiarity with the features and advantages of MDM Understanding principles to work with Large Data Volumes within SF (indexes, skinny tables, anti-patterns) Understanding concept External Objects Usage backed by experience Familiar with different Data Apps on AppExchange, Salesforce backup concepts, and processes, usage approaches for archiving data Has experience in planning the deployment time for implemented functionality Understanding of approaches for planning and estimation of pre- and post-deployment steps, with help of DevOps if needed

Soft-skills:

Having a helicopter view of the entire solutions and business landscapes to provide them to the customer. Understanding document scope and deliverables for each project phase Analyzes current business processes of customers and has a helicopter view of the process (together with BA) Focuses on the understanding of business needs and the big picture business goals, having a view of strategic goals of the customer for future Consult team and the customer in possible complex improvements/extensions that will cover additional business needs Effectively communicates with key stakeholders in terms of understanding what customer needs Differentiates high-priority requests for each stakeholder type and prioritizes requests within the project taking into consideration feasibility, technical aspects, risks, etc Validates requirements in terms of technical feasibility and technical risks Helps BA with preparing specific questions for each stakeholder type Takes a Leadership role in an initiative with the ability to communicate to customer stakeholders in different areas and related to different project phases (choosing dev/arch/RM/testing approaches etc) Experienced in identifying risks for any phase of a project (implementation, testing, deployment, etc) and is able to suggest mitigation strategies Experienced in the estimation of task complexity Taking one of the key player's roles in the determination of project/release/sprint scope and roadmap of the project considering feasibility, complexity, estimations, time frames, risks, and ability to communicate this to the customer, justify and persuade Understand approaches to define the scope for MVP and suggest additional improvements to the customer and team

Responsibilities

Work directly with customers to define requirements and present solutions; Leading technical design sessions and writing technical design documents; Solutions leadership, setting industrial and technological best practices within the entire solution ecosystem, and end2end solution development and implementation process Managing technical scope and client expectations; Design and develop integrations between applications and other systems as may be required by customers; Responsible for providing hands-on expert-level assistance to consultants and developers within both configuration and customization activities Managing solution scope and client expectations.

Working Conditions

Financial stability and competitive compensation depending on experience and skills Flexibility of Employment Method: Regular Employment Contract or B2B Social package – Private Medical Healthcare Transparent professional and career growth development plans Buddy system Flexible work schedule 20 working days of paid vacation leave 5 days off on demand 15 working days of paid sick leave with a certificate 4 months of paid Maternity Leave on B2B Referral Program Access to Language Learning Platform goFluent Additional training and certifications Friendly team and pleasant working environment