Ascendix Technologies is a global software service, custom, and product development company specializing in the PropTech domain. Headquartered in Dallas, Texas, we operate with distributed teams across Europe.
Our advanced custom solutions address the challenges faced by real estate businesses, leveraging cloud computing, big data, and other technologies to refine processes and drive success in the industry.
We are looking for a Customer Support Specialist with proficiency in German to work with our Swiss client, specializing in software solutions for insurance brokers and financial service providers. The new team member will become part of a dedicated team managed by the client.
Team composition: Development Team Lead, Developers, Support Team Lead, Support Specialists, Product Owner.
Requirements:
Proficient in spoken and written German. Experience with customer support. Strong focus on the customer. Quick understanding of customer problems. Ability to solve problems pragmatically or identify alternatives. Well-organized and structured working style. Ability to maintain overview even in stressful situations.Would be a plus:
Experience in IT Support. Experience in the Insurance industry. Good knowledge of MS Office applications. Experience with MS Dynamics 365.Responsibilities:
Responsible for customer product adoption (knowing client products inside out to be able to answer user questions). Requirements gathering (adoption of customer). Documenting requirements for the development team. Performing acceptance testing. Documenting cases/issues in a way that developers can quickly understand and reproduce the problem (client bug reports tracking). Maintaining a positive, empathetic, and professional attitude toward customers. Responding promptly to customer inquiries. Communicating with customers through various channels (email, phone, WhatsApp, etc.). Acknowledging and resolving customer complaints. Keeping records of customer interactions in the ticketing system. Maintenance of the knowledge database. Communicating and coordinating with colleagues as necessary. Creating a daily status sheet of Customer Support. Ensuring customer satisfaction and providing professional customer support.Ascendix Offers You:
Healthcare:
Paid time off — 20 working daysPaid sick leaves— 5 working daysInsurance policySport programCareer and professional growth:
Individual development planTechnical leads and mentorsRegular performance reviewsLearning and Development:
Free access to the company accounts on educational platforms (Udemy, Pluralsight)Variety of internal training opportunities and knowledge sharingExternal training and conferencesEnglish lessonsExternal mentor and coach programProfessional booksCorporate spirit:
Events, team-buildings, and awesome partiesAnniversary and Birthday presentsFriendly and calm atmosphere in the companyOpen management and well-established processes Full-time, B2BJob OverviewAs the Senior Solution Specialist in Service Management, you are the subject matter expert in the domain of service management. You will support the design, implementation, and maintenance of customer support models for IQVIA’s clinical eSource ...
... responsible for ensuring high quality support for the delivery of programming ... leading effective and efficient program support functions. The FM will serve ... to optimize delivery of operational support for program implementation. This position ...
... , with a specific focus on customer data integration and processing Provide expert support in resolving problems and incidents ...
... CPaaS Business seeks a Technical Support Specialist who will be responsible for delivering professional care to international customers by registering customer requests and tickets through the ...
... recovery.The position of Health Support Coordinator administered by UNDP is ... other appropriate channels Business Management Customer Satisfaction Client Management Ability to ... inputs to the development of customer service strategy. Look for ways ...
... recovery.The position of Health Support Coordinator administered by UNDP is ... other appropriate channels Business Management Customer Satisfaction Client Management Ability to ... inputs to the development of customer service strategy. Look for ways ...
... develop & deliver relevant operational support to unlock delivery barriers. Reporting ... of the Program & Awards Support team that support Project Cycle Meetings (PCM), Regional ... and ensure operational support enables these goals.•Demonstrated successful ...
... point of contact for fellow support colleagues and other internal organizations (e.g. development) to identify and propose solutions, achieving superior customer service Identify fixes to bugs ...
... and driven IT End User Support Specialist to join the Boeing Global ... business partners to resolve problems, support projects, ensure first time quality, service excellence and provide a top-class customer support experience.As the successful candidate, ...
... and Tool Use: Experience with customer support platforms (e.g., Zendesk, Salesforce), ... 5 years of experience in customer support , with a focus on digital ... plus. Demonstrated proficiency in using customer support technologies, including experience with CRM ...
... jti.com Employee Lifecycle Specialist with German What this position is about - ... parties. Employee Lifecycle Support: Prepare contractual agreements and letters ... data quality controls. Support process improvements. Communication and Local ...
... provides ongoing sales support to existing key customers, manages the customer relationship, satisfaction, and retention. The ... provides ongoing sales support to existing key customers, manages the customer relationship, satisfaction, and retention. The ...
... JSOX controls where the AR Specialist is identified as the control ... GBS projects and initiatives. 5.) Support to Entities Demonstrate commitment to achieve service excellence and be customer focused; and ensure timely communication ...
... JSOX controls where the AR Specialist is identified as the control ... GBS projects and initiatives. 5.) Support to Entities Demonstrate commitment to achieve service excellence and be customer focused; and ensure timely communication ...
... -To-Cash Location: Taguig, Philippines CUSTOMER SERVICE SPECIALIST The Customer Service Specialist will be an integral member ... , corrective and mitigation plans) c) Support with SAP testings and perform ...
... articles and knowledge base for customer support and customers.Strong leadership and ...
... шукаємо людину, яка має досвід Customer Support та вже є готовим менеджером: ... : В тебе є досвід в Customer Support Success від 3 років, тобто ... з ключових генераторів змін в Customer Support.Самостійного опису й впровадження нових ...
... works for you” — TechCrunchCustomer Support Specialist contributes to keeping Readdle customers ... communication and writing skills.Customer Support Team Working ScheduleWe have a ... Please note that the Customer Support Team works on Ukrainian Holidays. ...
... : Taguig, Philippines GLOBAL SUPPLY CHAIN & CUSTOMER SERVICE SPECIALIST The Global Supply Chain & Customer Service Specialist is responsible for handling operations ... to provide high quality operational support to the dedicated Markets & Customers ...
... : Taguig, Philippines GLOBAL SUPPLY CHAIN & CUSTOMER SERVICE SPECIALIST The Global Supply Chain & Customer Service Specialist is responsible for handling operations ... to provide high quality operational support to the dedicated Markets & Customers ...