Company Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in 30+ countries around the world. We currently have R&D centers in Ukraine, India, Poland, Spain, Slovakia, Canada, and our headquarters in the US. As we continue to expand globally, we are seeing India, the United States, Canada, Argentina, and Brazil rapidly evolve into key growth areas in the Miratech network. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Our ForeverRemote work culture offers you the utmost flexibility that comes with remote work.
Job Description
Our client is a worldwide holiday rental online marketplace company that maintains and hosts a platform, accessible to customers on its website or via an app. Through the service, users can arrange lodging and tourism experiences or list their properties for rental.
We are seeking an enthusiastic engineer who works as a Senior Genesys Cloud Consultant. This person will partner closely with the Technical Architect, Engineering, Business Analysts, Quality Assurance, and other cross-functional program team members.
Responsibilities:
Be the direct point of technical contact to provide high-quality consultancy for Genesys solutions to customers and the businessProvide advanced end-to-end technical design of Genesys Cloud delivery projects, including technical workshop delivery, technical requirements capture, authoring, and sign-off handling of technical design specification documentation.Perform in-depth analysis combining complex technical and business issuesResponsible for establishing and owning technical architectures and implementing new technologiesModify Genesys system configuration based on business requirements and other factorsPlan and direct deployment of new Contact Center technologies and upgradesServe as the main point of contact for all Genesys concerns internally and with external vendorsContribute to the Genesys Contact Centre switchover to the production stateQualifications
A minimum of 3+ years of hands-on experience in architecting, developing, implementing, and supporting Genesys Cloud CX solutionsExperience with Genesys Engage technologies (e.g. Call Recordings, eServices, Reporting, Orchestration, WFM, IWD, etc.)Proficiency with JavaScript developmentProven track record with Java or JavaScript developmentUnderstanding of SIP infrastructure, including SIP protocol, SBC solutions, load balancing, etc.Extensive knowledge of infrastructure planning and operations, design and deployment, as well as system life cycle managementExperience in multi-data-center deployments with 99.9% availability in core contact center functionalitiesWe offer:
Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
Additional Information
All your information will be kept confidential according to EEO guidelines.
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