This is a remote position About DXC Bulgaria We are DXC – a Fortune 500 global IT services leader. In Bulgaria, we are among the largest employers with over 4,000 employees working on the company’s entire IT portfolio. We are flexible – we provide everything you need to comfortably work from home, but we also keep our offices open for collaboration, meetings, and building a strong team spirit. We tailor everyone’s development path to their individual interests through training and additional certifications. Our experience and desire to grow, our mission, and our values ​​create an environment where ambitious people become successful at home. At home – in Bulgaria. You will join one of our Top Performers – Global Service Desk Bulgaria. The team consists of highly experienced professionals, as well as young, motivated individuals. Your teammates started their careers, just like you, and developed rapidly in less than a year. You will have the opportunity to grow in the direction that best fits your personal career plan. We serve 250+ customers on the Fortune 500 list. From manufacturing giants, banking, and insurance to worldwide governments – We have it all. We are proud to be named one of the World’s Best Employers 2020 and the 100 Best Corporate Citizens.   Daily challenges Providing technical support to DXC corporate customers Next-level technical support for Service Desk L1 teams who will perform basic troubleshooting and gathering of mandatory information before engaging you Responsible for Windows OS, standard Microsoft applications, other customer-specific applications, basic network-related troubleshooting Communicate with technical teams and experts, supporting different technologies and broadening your technical know-how   eXperience and skills required Our key requirements are: Excellent German and English Language Working knowledge of Windows operating systems, networks, databases, and network security concepts and tools Knowledge of Active Directory concepts, including users, computers, groups, policies Understanding of the Microsoft Office application suite Enabling standard IP printing and printer queue troubleshooting for standard network/local printers   These will be considered as a BIG Advantage: PowerShell scripting skills Basic MS Exchange 2007/2010/2013/Online administration skills Basic O365 administration skills   Company benefits Competitive remuneration package Additional Medical & Life insurance 4 days additional paid leave (total: 24 days) Food vouchers Training, continuous learning, and career development in the largest IT company on the market Unlimited access to courses from a bunch of external partners for the best learner’s experience (e.g., LinkedIn Learning, Udemy) Access to a foreign language learning platform Stable employment in an international company Advancement opportunities within the organization (a variety of interesting projects with an array of technologies and tools) Flexibility in work arrangement (hybrid or fully remote work, the home office culture is in our DNA) Workplace equipment to organize your home office (e.g., chair, desk, additional monitor, headset etc.) DXC Partner courses and certifications (Microsoft, SAP, ServiceNow, AWS, Google, Dell Technologies, IBM, Microfocus, Salesforce, Red Hat, VMware, Workday) Employee Referral Program – a financial bonus for the referrer for a successful candidate recommendation Employee Recognition Program with points assigned by colleagues for the recognized employees (exchangeable for prizes) Employee Assistance Program (providing 24/7 support for employees and their families in difficult life situations) Opportunity to join our numerous charity and ecology-related events organized by our Employee Ambassadors team to Deliver eXcellence for our Customers and colleagues every day. Our values form the foundation of everything we do and every decision we make.   We Deliver eXcellence for our Customers and colleagues every day. Our values form the foundation of everything we do and every decision we make.