Systems Administrator Technical Platform & Operation

Місто : , Odesa,
Компанія : Allegro
Зарплата :
Знайдено : 16 днів тому

Опис

Your main responsibilities: Maintaining Contact Center services/systems (customer service systems, surveys, community, chatbots, mailbots) Ensuring the performance and security of applications Ensuring system availability through preventive actions to prevent failures Optimizing and improving existing processes Application configuration User support ticket handling Incident handling and resolution Problem analysis and solution recommendation Implementation of deployment tasks involving installation and configuration of hardware and software within existing and new systems Collaboration with external vendors Preparing and maintaining documentation Participation in numerous projects to tailor solutions to the needs and requirements of our clients You will be responsible for the development of the Contact Center system by co-creating strategies and implementing new solutions to facilitate the work of teams ensuring the best possible Allegro customer service You will ensure the performance and security of applications You will ensure system availability through preventive actions to prevent failures. You will handle user support tickets, including incident handling and resolution You will carry out deployment tasks involving the installation and configuration of hardware and software within existing and new systems You will analyze processes and market trends to recommend changes and improvements You will support process automation - implementation and maintenance of related tools You will work with internal clients to develop business requirements and conduct RFI, RFP processes with software vendors You will take on the role of task and project coordinator aimed at adapting solutions to the needs and requirements of our internal clients You will be responsible for cooperation with external vendors You will ensure good communication with stakeholders within the company and ensure they always receive the support they need You will consistently ensure the highest quality of services provided. Preparation and maintenance of documentation We are looking for people who: Have a minimum of 2 years of experience working as a Contact Center systems administrator and/or survey systems administrator Have implemented and maintained applications for Contact Center. Knowledge of the Genesys system is desirable Have basic knowledge of databases (SQL queries), networks, scripts, on-premises and SAAS system architectures Basic knowledge of JavaScript/Python will be an additional asset Have knowledge of IT service management in terms of ITIL methodology principles. Understand how modern computer systems integrate Can independently and effectively collaborate with business clients Enjoy working in a team and possess excellent communication skills Take responsibility for tasks, pay attention to detail, and are well organized Demonstrate initiative and dynamism in action, can prioritize tasks Are proficient in English at work (at least B1 level) What we offer: A startup culture in a mature organization Modern office and work tools Informal work atmosphere in a professional team Wide development opportunities through training, internal and external conferences, both in Poland and worldwide A rich package of non-salary benefits in the cafeteria system - you decide what you use Free English language classes conducted by professional instructors Why should you work with us? We are a cohesive and efficient team that is not afraid of new challenges. By putting transparency and understanding of others' opinions first, we ensure the comfort of work in the Allegro Customer Service department (one of the largest in Allegro). Every year, every quarter, every day, we participate in both interesting and innovative projects and face the daily challenges of users using the systems implemented by us. We ensure that everyone works better by planning our actions based on data and the goals of the recipients supported by our systems. Join us and together let's create one of the most technologically advanced companies in Poland

Схожі вакансії

    Systems Administrator Technical Platform & Operation

    • Allegro
    • , Kyiv,
    • 16 днів тому

    ... as a Contact Center systems administrator and or survey systems administrator Have implemented and maintained applications ... how modern computer systems integrate Can independently and effectively ... of users using the systems implemented by us. We ensure ...

    ua.talent.com

    Technical Content Analyst Writer

    • VISA
    • , Odesa,
    • 16 днів тому

    ... supports existing end-user authoring systems. Provide first-level technical troubleshooting and problem solving to ...

    ua.talent.com

    Technical Content Analyst Writer

    • VISA
    • , Kyiv,
    • 16 днів тому

    ... supports existing end-user authoring systems. Provide first-level technical troubleshooting and problem solving to ...

    ua.talent.com

    Director, Health Systems

    • International Medical Corps
    • , null,
    • 21 день тому

    ... development of IMC’s health systems and health service delivery strategy ... the health services and systems building interventions. · Lead health systems quality assurance at all stages ... and meet IMC’s global technical quality standards, and ensuring they ...

    ua.talent.com

    Technical Writer Ukraine

    • Chronos Consulting
    • , null,
    • 25 днів тому

    ... of relevant experience Fluency in technical terminology related to optimization network systems – a big advantageResponsibilities: Research and ...

    ua.talent.com

    Salesforce Tech Lead

    • Procter & Gamble
    • , Kyiv,
    • день тому

    ... , with the ability to convey technical concepts to non-technical stakeholders Salesforce certifications such as Administrator and Platform Developer I II, App Builder, ...

    ua.talent.com

    Salesforce Tech Lead

    • Procter & Gamble
    • , Odesa,
    • день тому

    ... , with the ability to convey technical concepts to non-technical stakeholders Salesforce certifications such as Administrator and Platform Developer I II, App Builder, ...

    ua.talent.com

    Senior Technical Writer

    • VISA
    • , Kyiv,
    • 16 днів тому

    ... team works on include standalone Technical Letters, Technical Specification Guides, Client Implementation Guides, Service Activation Guides, and Service Advisories for off-release systems implementations, as well as updates ...

    ua.talent.com

    Senior Technical Writer

    • VISA
    • , Odesa,
    • 16 днів тому

    ... team works on include standalone Technical Letters, Technical Specification Guides, Client Implementation Guides, Service Activation Guides, and Service Advisories for off-release systems implementations, as well as updates ...

    ua.talent.com

    Join Ukranian team of Quantum-Systems

    • Quantum- Systems GmbH
    • , Kyiv,
    • 14 днів тому

    ... end of the year. Quantum Systems is investing up to six ... technological advancements in the reconnaissance systems directly on site.Спецілісти яких ... -конструктор Design engineerСпеціалість Технічної Підтримки Technical Support Specialist

    ua.talent.com

    Senior DevOps Engineer

    • Ascendix Tech
    • Europe, Remote
    • місяць тому

    ... , and cross-platform mobility. We have deep experience ... with version control systems like Git, including branching strategies, pull requests, and code reviews. Ability to diagnose and resolve complex technical issues quickly and efficiently. Proven ...

    ascendixtech.com

    On-Site IT I&O Manager France & BeNeLux

    • , Amstelveen ,
    • 21 година тому

    ... Pillar” for the required systems solutions. The role is accountable ... required global & local infrastructure systems, providing end-user computing services ... corporate IT strategy (in technical areas) Ensure IT (in technical areas) in the cluster remains ...

    jobs.jti.com

    Senior Power Platform Developer

    • ClearCourse Dev
    • , Odesa,
    • 11 днів тому

    ... telemetry and troubleshoot Azure-based systems Leadership Provide technical guidance and mentorship to other developers Stay up-to-date with the latest developments in the Power Platform and Azure, and identify opportunities ...

    ua.talent.com

    Senior Power Platform Dev

    • ClearCourse Dev
    • , Kyiv,
    • 16 днів тому

    ... telemetry and troubleshoot Azure-based systems Leadership Provide technical guidance and mentorship to other developers Stay up-to-date with the latest developments in the Power Platform and Azure, and identify opportunities ...

    ua.talent.com

    Senior Power Platform Dev

    • ClearCourse Dev
    • , Odesa,
    • 16 днів тому

    ... telemetry and troubleshoot Azure-based systems Leadership Provide technical guidance and mentorship to other developers Stay up-to-date with the latest developments in the Power Platform and Azure, and identify opportunities ...

    ua.talent.com
Top