Why SoftwareOne? SoftwareOne is a leading global software and cloud solutions provider that is redefining how companies build, buy and manage everything in the cloud. By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology. The company’s 8,900 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in 90 countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON. Visit us at https://www.softwareone.com/en The role Design and solution delivery: Design and deliver IT solutions for SoftwareONE customers, with varying complexity, Analyze business and user requirements within the Microsoft 365 infrastructure, Translate business requirements into functional architecture, Create detailed design and architecture documentation. Troubleshooting technical problems and solving them. Customer engagement and support: Provide expert guidance to customers, aligning solution strategy with business goals, Support project management and contribute to the successful delivery of customer engagements, Assist sales teams in effort estimation, proposal creation, and pre-sales activities. Continuous learning and knowledge transfer: Maintain advanced level technical certification(s) in the assigned area, Stay updated through educational workshops, professional publications, and industry networks, Coordinate and hand over repeatable processes to remote service teams. What we need to see from you Strong troubleshooting skills for Microsoft 365 workloads, Experience with delivering both on-premises and cloud solutions, Excellent written, presentation, and verbal communication skills, Ability to prepare and deliver training and webinars for end users. Must haves: 6+ years of experience with Microsoft 365, designing, planning, and deploying workloads, Azure Active Directory and its integration, and security best practices, Managing and configuring Microsoft 365 services such as: Exchange Online proficiency in managing and configuring, including email management and migrations, Experience with SharePoint Online, OneDrive for Business, and collaboration features, Experience with Microsoft Teams, including chat, meetings, channels, and integrations, Expertise in migrating data and applications from on-premises environments to Office 365, Experience of Microsoft Intune for device management and Microsoft Defender family, Language: English proficient. Nice to haves: Experience with Power Platform (Power Apps, Power Automate, Power BI, Power Virtual Agents), Knowledge of Cloud Services (Microsoft Azure, AWS, Google Cloud Platform), Language: Ukrainian. Job Function Software & Cloud ServicesDesign and solution delivery: Design and deliver IT solutions for SoftwareONE customers, with varying complexity, Analyze business and user requirements within the Microsoft 365 infrastructure, Translate business requirements into functional architecture, Create detailed design and architecture documentation. Troubleshooting technical problems and solving them. Customer engagement and support: Provide expert guidance to customers, aligning solution strategy with business goals, Support project management and contribute to the successful delivery of customer engagements, Assist sales teams in effort estimation, proposal creation, and pre-sales activities. Continuous learning and knowledge transfer: Maintain advanced level technical certification(s) in the assigned area, Stay updated through educational workshops, professional publications, and industry networks, Coordinate and hand over repeatable processes to remote service teams.Strong troubleshooting skills for Microsoft 365 workloads, Experience with delivering both on-premises and cloud solutions, Excellent written, presentation, and verbal communication skills, Ability to prepare and deliver training and webinars for end users. Must haves: 6+ years of experience with Microsoft 365, designing, planning, and deploying workloads, Azure Active Directory and its integration, and security best practices, Managing and configuring Microsoft 365 services such as: Exchange Online proficiency in managing and configuring, including email management and migrations, Experience with SharePoint Online, OneDrive for Business, and collaboration features, Experience with Microsoft Teams, including chat, meetings, channels, and integrations, Expertise in migrating data and applications from on-premises environments to Office 365, Experience of Microsoft Intune for device management and Microsoft Defender family, Language: English proficient. Nice to haves: Experience with Power Platform (Power Apps, Power Automate, Power BI, Power Virtual Agents), Knowledge of Cloud Services (Microsoft Azure, AWS, Google Cloud Platform), Language: Ukrainian.