Technical Support Specialist
Technical Support Specialist (m f d) Location: Poland ... of progressive experience in a technical support or administration role in software, ...
Technical Support Specialist
Місто :
, null,
Компанія :
Ciklum
Зарплата :
Знайдено :
13 днів тому
Опис
Description Ciklum is looking for a Technical Support Specialist to join our team full-time in Ukraine.We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.About the role:As a Technical Support Specialist, become a part of a cross-functional development team engineering experiences of tomorrow. Responsibilities Respond to customers' request (in quick and efficient manner)Service Desk management Understand and analyze customers' problem, find appropriate and acceptable solutionsHelp to solve most problems directly otherwise escalate the issues through our ticket system to developers and next support levelCheck the status of the problem until it is solvedHelp develop and implement web based support initiatives including knowledge bases, technical and modeling techniques and documentationUpdate the documentationEmail, voice and conference communication with customersOngoing tasks completion whilst meeting set deadlines Requirements Basic technical background (Basic IT education, courses will be a plus)Familiarity with Active Directory, Exchange Server, SQL Server, Windows ServerExperienced user in PC based computer systemsUnderstand and analyze requests, react quicklyExcellent English, both written and speaking skills are requiredService-oriented with desire to help peoplePush the matter throughDetail oriented, reliable, stress resistantResponsible, initiative, multitasking is a must (ability to combine main functions and other ongoing processes), self-organized, eager to learnAble to plan your own timeShift work (morning-day, day-evening, evening-night) Excellent command of oral and written EnglishStrong ability to research, diagnose, troubleshoot and identify solutions to resolve system issuesUnderstanding of standard support procedures for proper reporting, escalation and follow up is a MUSTMeet deadlines precisely Desirable Experience with Active Directory, Exchange Server, SQL Server, Windows Server would be a plusExperience with FreshDesk, Zendesk will be a plusExperience on similar (IT support) position will be a plus Personal skills Detail and service orientedMultitaskingReliableCommunicativeResponsibleInitiativeAble to plan own timeSelf-organized What's in it for you Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance, Mental Health programs, as well as financial and legal consultationsTailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy license, language courses and company-paid certificationsGrowth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globallyOwn your schedule – you are the one to decide when to start your working day. Just dont miss your regular team stand-upOpportunities: we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfill your potentialGlobal impact: work on large-scale projects that redefine industries with international and fast-growing clientsWelcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events
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