Senior Software Release Engineer - MS Dynamics 365 CRM Warsaw, Poland Full-time Job Family Group: Technology and Operations Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description Visa operates the world’s largest retail electronic payments network and is one of the most recognized global financial services brands. Visa facilitates global commerce through the transfer of value and information among financial institutions, merchants, consumers, businesses, and government entities. We offer a range of branded payment product platforms, which our financial institution clients use to develop and offer credit, charge, deferred debit, prepaid and cash access programs to cardholders. Visa s card platforms provide consumers, businesses, merchants, and government entities with a secure, convenient, and reliable way to pay and be paid in 170 countries and territories. The Release Engineer is responsible for driving various teams – both internal and external – to deliver product development features to the market on a bi-weekly cadence. This position is responsible for identifying product rollout requirements including infrastructure, internal operations, external operations, training and then developing and executing against a project plan, proactively mitigating risks, and managing the software development life cycle from inception to production launch and post-production support. This position requires a strong technical expert familiar with an environment We are looking for a seasoned and hands-on senior Release Engineer who can seamlessly work with global teams to: Define, enhance and implement the release processes across the MS Dynamics 365 landscape and teams to ensure strict governance and control Define, agree and optimize cutover schedules with project teams and business stakeholders Plan and track releases, upgrades and changes to the MS Dynamics 365 environments (test, pre-production and production) Support and mentor MS Dynamics 365 resources to understand the change and release management processes to ensure consistent delivery Coordinate the release schedule and resources required depending upon the third-party applications, defect backlogs, planned releases, and infrastructure updates. Identify the risks and propose steps to mitigate them Identify opportunities for automation to support CI/CD goals Collaborate/communicate across global business and technology organizations, providing sound analysis and change leadership Building and maintaining strong internal customer relationships is essential as this position will work with Business Partners, internal staff and system integrators daily to ensure quality assurance is performed in alignment with global initiatives and requirements across the enterprise. Lead and co-ordinate the Go-Live activities including the execution of the deployment plans and checklists. Team up with relevant development teams present in India and the US, who are responsible for building the automation tools used to develop and deploy the software. Assist in attending the Change Control meetings to discuss the release schedules with the team and resolve roadblocks, if any. Maintain documentation related to procedures on build and release, various notifications lists, and dependencies. Implement and oversee the integration of AI solutions, such as GenAI, into the release process to improve efficiency and effectiveness Ensure that releases are delivered on time and while meeting or exceeding quality standards. Continually work towards making improvements in the release process, including the utilization of AI technologies.   This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs. Qualifications Basic Qualifications 2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience Preferred Qualifications 3 to 6 years of hands-on experience in Microsoft Dynamics 365 CRM Proven experience in release management especially in CRM instances Strong hands-on expertise and knowledge of MS Dynamics 365, Azure DevOps, Bitbucket, Git Prior experience in implementing CI/CD or any automation in CRM release management is preferred Experience with AI implementation in the context of release management, specifically GenAI, is highly desirable Experience with C# or Visual Basic, Java/JQuery, Visual Studio, Web Services, and the CRM SDK is required Excellent process orientation, planning, organizational and problem-solving skills Strong interpersonal, facilitation skills along with effective communication (both written and verbal) skills Demonstrated ability to solve complex software development issues Demonstrated ability to work in a complex organization to determine business and customer needs Should be well-versed working in an Agile environment Proactive thinking with a can-do attitude Bachelor's degree in a Computer Science or Engineering discipline. Master s Degree is a plus Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.