Technical Support Engineer (Visual platform)

Місто : , Odesa,
Компанія : Sigma Software
Зарплата :
Знайдено : 2 дні тому

Опис

Job Description Respond to customer inquiries and technical support requests promptly and professionally  Ensure the agreed levels of service are met according to the Service Level Agreement (SLA)  Diagnose and troubleshoot complex technical issues related to software applications, hardware, and network systems  Collaborate effectively with cross-functional teams, including developers and QA engineers, to ensure timely resolution of customer issues  Conduct in-depth analysis of customer problems, identify root causes, and implement effective solutions  Maintain accurate and detailed records of customer interactions, technical issues, and resolutions in the ticketing system  Monitor and analyze system performance and availability, identifying and addressing potential issues to minimize downtime  Participate in the creation and maintenance of technical documentation, knowledge base articles, and troubleshooting guides  Assist in testing and validating software releases and updates before deployment to ensure quality and reliability Qualifications At least 1,5 years of experience in a technical support role  Proficiency in troubleshooting complex technical issues, using tools, logs, and diagnostic techniques  Understanding of web technologies (ex. HTML, CSS, JavaScript, APIs, etc.)  Strong customer service orientation and the ability to effectively communicate technical information to both technical and non-technical individuals  Understanding of networking protocols and tools to capture and analyze network traffic  Knowledge of log management tools and techniques  Understanding of backup management tools and processes to perform regular backup cleanups  Understanding of certificate management, including generating, renewing, and installing SSL certificates  Understanding of Linux OS and ability to use various commands in terminal  Basic knowledge of network configurations  Upper-Intermediate level of English 

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