2nd-Level-Support, Digitalisierung, HR Software, CRM, Usability, Software as a Service Customer Success Manager (m/f/d) with focus on onboarding HR software Job description Who we are As an HR software company with a professional start-up character, we currently employ around 40 people at our locations in Munich and Basel. With www.jacando.com, we ensure that HR management is finally fun again through the fully digital processing of all work steps in the HR department - from recruiting, personnel administration and talent management to time and performance recording. Our customers are employers who want more than the limited functional depth and usability of simple "all-in-one software" and at the same time a less bulky and cost-intensive solution than enterprise solutions. To support our growth as a SaaS company, we are looking for the next possible date for a Customer Success Manager (m/f/d) with a focus on onboarding HR software Permanent position, full-time, greater Munich area with home office Tasks You are mainly responsible for the complete implementation of our HR software solutions for our new customers up to the go-live "in time", "in budget" and "in function". This includes project management in the sense of coordinating and implementing standardized deadlines (kick-off, regular jour fixe, training, go-live) as well as the operational doing of central setup steps in the software (app settings, workflows, data import) for or together with the customer You will also advise our customers on changing familiar processes within the scope of their possibilities in order to bring more process speed/efficiency to onboarding, but above all to day-to-day HR work from the go-live of our software You ensure that our customers are able to navigate our software securely and efficiently from the first day after go-live and that they remember onboarding as a professional and efficient experience. You document all coordination and work steps with your customers in our CRM & ticketing system and ensure a seamless transition of customers to our support team after go-live. You support our support team with particularly tricky support requests (2nd level support) or in the event of capacity bottlenecks What we expect Completed vocational training or studies At least 2 years of professional experience in a comparable position in the customer success of a B2B software product Experience in managing software implementation projects Fluency in German (Fluent German is a must) Interest in software products and the HR industry Structured and meticulous way of working Strong communication and project management skills Enjoy dealing with customers on a daily basis, especially via video conferencing "Problems" are not a burden for you, but an interesting nut to crack A desire to grow with our dynamic company What we offer A dynamic software company with a professional start-up character, interesting people, numerous events outside of work, short distances and fast development opportunities Flexible workplace model - you like to come to our office in Munich regularly, but you can also do a lot of your work flexibly from your home office Competitive salary Modern tools, technologies and work equipment 30 days' vacation to recharge your batteries A beautiful office in the middle of Munich If this sounds appealing to you, we would love to hear from you. Apply today to help us drive digitalization in HR forward. Location Location: Jacando Ltd. Street: Welfenstrasse 22 City: 81541 Munich Country: Germany About us / About Our professional HR software Jacando ensures that HR management is finally fun again thanks to the fully digital processing of all work steps in the HR department - from applicant management to personnel administration and talent management to time and performance recording. This clearly sets Jacando apart from typical "entry-level/all-in-one software": our customers are employers who want more than the limited functional depth and usability of typical "entry-level/all-in-one software". Over 600 companies use our products every day. Our goal: to grow strongly and revolutionize the HR world with our products. The secret ingredient to jacando's success does not lie in perfectly organized project plans or densely packed code, but in our team: dynamic, ambitious, international and passionate at all times. Together, we go full throttle to help our customers move forward digitally and efficiently in HR management. We have been part of the TENHIL Group since 2022 and can therefore draw on the contacts, infrastructure and valuable services and resources of one of the largest providers of HR solutions in Germany. ---- Our professional HR software Jacando ensures that HR management is finally fun again by handling all work steps in the HR department fully digitally - from applicant management to personnel administration and talent management to time and performance recording. This clearly distinguishes Jacando from typical "entry-level/all-in-one software": Our customers are employers who want more than the limited functional depth and usability of typical "entry-level/all-in-one software". Over 600 companies use our products every day. Our goal: to grow strongly and revolutionize the HR world with our products. The secret ingredient to jacando's success is not perfectly organized project plans or densely packed code, but our team: dynamic, ambitious, international and passionate at every second. Together, we go full throttle to help our customers advance digitally and efficiently in HR management. Since 2022, we have been part of the TENHIL Group and can thus draw on contacts, infrastructure and valuable services and resources of one of the largest providers of HR solutions in Germany. Share on