Staff Technical Support Engineer
... as for the health of ServiceNow.In this role, the support engineer will resolve technical cases created ...
ServiceNow Operations Support Engineer
Місто :
, Manila
,
Зарплата :
Знайдено :
20 годин тому
Опис
We are JTI, Japan Tobacco International, and we are present in 130 countries. We have spent years innovating, creating new and better products for the consumers to choose from. This is our business. But not only. Our business is our people. Their talent. Their potential. We believe that when they are free to be themselves, and they are given the opportunity to grow, travel and develop, amazing things can happen.
That’s why our employees, from around the world, choose to be a part of JTI. It is why 80% of employees feel happy working at JTI. And why we’ve been awarded Global Top Employer status, ten years running.
So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea.
Learn more: jti.com
What this position is about - Purpose:
ServiceNow Operations Support Engineer will be responsible for delivery and support of ServiceNow applications in the CSM and other areas, including administration, integrations, authorization configuration, unit testing, and development activities.
What will you do - Responsibilities:
-
Monitoring and handling Incident tickets for ServiceNow CSM application.
-
In-depth analysis of incoming Incidents / qualification and pre-clarification (understanding user requirements) and resolution.
-
Platform Administration and upgrades, including data maintenance and user access administration, coordinate activities with relevant IT and business teams
-
Responsible for technical design, development, unit testing, and production deployment solution for the assigned incidents and new product features.
-
Ensure that the solution is aligned with the ServiceNow best practices and JTI architecture standards throughout the whole delivery lifecycle
-
Ensure consistency and standardization of the ServiceNow applications in the assigned area
-
Ensure that the required system documentation is completed and delivered before release.
-
Actively contribute to Knowledge Base creation.
-
Proactively analyze technology trends and JTI business demand to identify potential business opportunities and consult end-users on ServiceNow platform capabilities.
Who are we looking for - Requirements:
-
You have a University Degree, preferably in IT
-
Demonstrated ability as a member of ServiceNow support and platform administration, implementations, including business requirements gathering, development, testing, and cutovers
-
Solid knowledge of ServiceNow platform, administration, CMDB, Service Portal, Flow Designer, development of custom applications, scripting
-
Good understanding of the key IT processes, knowledge of ITIL or similar framework, development experience in Agile projects
-
Good interpersonal communication and leadership skills
-
Ability to deliver on time and follow-up promptly on any issues and/or risks identified
-
Fluent in English
It will be a big plus if you:
-
Possess strong knowledge of ServiceNow CSM module
-
Have solid experience with ServiceNow integrations
-
Have experience with ServiceNow platform architecture
Схожі вакансії
Senior Technical Support Engineer
... as for the health of ServiceNow.In this role, the support engineer will resolve technical cases created ...
Sr Data Center Operations Analyst
... day-to-day data center operations including queue management, 7 24 ... deep passion for Sustainability to support our customers global impact responsibilities ... . All employment is contingent upon ServiceNow obtaining any export license or ...
Technical Support Engineer- Service Management
... role: In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform. A successful ...
Technical Support Engineer
... role: In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.A successful ...
Principal Platform Architect
... communities. By joining ServiceNow, you are part of an ... their experiences working at ServiceNow. Unsure if you meet all ... protected by law. At ServiceNow, we lead with flexibility and ... employment is contingent upon ServiceNow obtaining any export license or ...
IT Infrastructure Support Engineer
... Systems Engineer will be responsible for providing technical leadership, hands-on implementation, on-going day to day support across Datacenter operations and vendor management. This role will ensure effective development, maintenance, support, and ...
Sr Data Platform Software Engineer_Fullstack
... candidates.Job Description Position Overview: ServiceNow is seeking a highly motivated and experienced Sr Software Engineer in Platform Persistence to solve ...
Associate Customer Success Manager - German speaker
... professional services or related business support· Ability to provide independent comprehensive services· Experience resolving issues through analysis· Experience in working collaboratively· ServiceNow accreditations or certifications a plus ...
Senior ServiceNow Developer
... reference Training: Provide training and support to end-users and team members to maximize the effective utilization of ServiceNow Continuous Improvement: Stay up-to-date with ServiceNow updates, enhancements, and industry best ...
Senior ServiceNow Developer
... reference Training: Provide training and support to end-users and team members to maximize the effective utilization of ServiceNow Continuous Improvement: Stay up-to-date with ServiceNow updates, enhancements, and industry best ...
Sr Solution Consultant - Financial Services
... conducting client workshops with the support of our internal product management to show the capabilities and potential of ServiceNow for themDeveloping sales strategies and ... . All employment is contingent upon ServiceNow obtaining any export license or ...
Middle Robotics Support Engineer
... ) will provide remote and field support to our customers and operations teams for the installation and configuration of the system supporting robotic hardware. The Software Support Engineer will work proactively and in ...
Middle Robotics Support Engineer
... ) will provide remote and field support to our customers and operations teams for the installation and configuration of the system supporting robotic hardware. The Software Support Engineer will work proactively and in ...
Sr Mgr, North & West TMT
... Solution Consulting, Sales Specialists, Technical Support, Professional Services, Legal, Sales Operations, Marketing and the ServiceNow Executive LeadershipRepresent the company at ... employment is contingent upon ServiceNow obtaining any export license or ...
Partner M&A Operations Specialist
... processes supported by Partner Operations including on-boarding of ServiceNow Partners· Suggested, justified, and implemented ... by law. At ServiceNow, we lead with flexibility and ... employment is contingent upon ServiceNow obtaining any export license or ...
Sr Solution Sales Executive - Global Business Services, EMEA Central
... expertise. In addition, they will support solution market development, demand generation, ... leadership, business development, strategy and operations expertise. What you get to ... . All employment is contingent upon ServiceNow obtaining any export license or ...
Sr Solution Sales Executive, GenAI - EMEA South
... leadership, business development, strategy and operations expertise. The candidate must be ... Channels, Professional Services and Sales Operations teams) to effectively scale our ... . All employment is contingent upon ServiceNow obtaining any export license or ...
Sr Solution Sales Executive - GenAI - EMEA Central
... leadership, business development, strategy and operations expertise. The candidate must be ... Channels, Professional Services and Sales Operations teams) to effectively scale our ... . All employment is contingent upon ServiceNow obtaining any export license or ...