We’re JTI, Japan Tobacco International and we believe in freedom. We think that the possibilities are limitless when you’re free to choose. In fact, we’ve spent the last 20 years innovating, creating new and better products for our consumers to choose from. It’s how we’ve grown to be present in 130 countries.
But our business isn’t just business. Our business is our people. Their talent. Their potential. We believe when they’re free to be themselves, grow, travel and develop, amazing things can happen for our business.
That’s why our employees, from around the world, choose to be a part of JTI. It is why 80% of employees feel happy working at JTI. And why we’ve been awarded Global Top Employer status, ten years running.
So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea.
Learn more: jti.com
Department: Supply Chain & Logistics
Location: Raleigh, North Carolina
Reporting to: Customer Service, Logistics & Demand Planning Manager
Role: Permanent
Consumer Care Lead
About the Role
The primary purpose of this position is to ensure that adult consumers concerns are accurately and efficiently addressed in a professional manner. As the face of our JTI USA brands, this position is responsible for developing a strong rapport with adult consumers and providing clear, concise information to resolve any issues.
What you will do
Who We Are Looking For
A well-organized, passionate, and detailed-oriented person, with:
What We Offer
In JTI USA, we are proud to be recognized as Top Employer and awarded the Global Equality Standards certificate as we continue our dedication to equal pay and equal opportunities.
Our culture is what makes JTI USA a fun and exciting environment to work in. We value integrity, trust, empowerment, and freedom - freedom of choice, freedom of thought, freedom of expression, and freedom to be yourself.
We ask for accountability, ownership, results, and collaboration.
And we care for our people's well-being - In addition to the salary, you might want to enjoy the following:
In addition to other perks & benefits (i.e. fitness/ wellbeing activities, employee discounts, service awards, recognition program, etc.)
Thank you very much for your interest in the role. You are welcome to apply!
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