Technical Support Consultant

Місто : , Odesa,
Компанія : Stonly
Зарплата :
Знайдено : 11 днів тому

Опис

About us Stonly is an innovative SaaS platform that solves the universal need for businesses to guide customers, users, and employees more effectively. Our modern solution enables support, product, and other teams to create interactive, step-by-step guides and deploy them everywhere they’re needed, with no code. Founded by experienced entrepreneurs and leaders and backed by venture firms, Northzone and Accel, our team is driving explosive growth; with hundreds of customers in a wide variety of industries - SaaS, fintech, telecom, finance, and more. We’re looking for exceptional people to join our team and contribute to our culture, embody and add to our core values, and help us grow into a category-defining product and brand. The opportunity  Join Stonly ( stonly.com ) and be an essential part of our Support team, dedicated to delivering exceptional experiences for our customers. As a Technical Consultant, you'll be the  go-to expert on our platform , providing personalized support and innovative solutions for our users. With autonomy and  ownership , you'll have the freedom to drive process improvements and product enhancements. Collaborating closely with other teams, you'll serve as a  crucial link between our company and our customers . Join us at Stonly, where your contributions make a difference in the success of our business and the satisfaction of our customers. Responsibilities Providing comprehensive support to customers, addressing both business and product-related queries Assisting customers in setting up their Stonly environment and creating initial guides Analyzing user issues, resolving them when possible, and escalating complex issues to the QA/engineering team Engaging directly with customers via calls to offer personalized support when needed Managing the flow of support inquiries and directing them to the appropriate channels Creating internal and external documentation on workarounds and tips for efficient problem-solving Organizing and conducting internal product training for other Stonly team members Skills and Experience Proficiency in English is vital for managing tickets and engaging with your teammates (Stonly team members are based in Poland, France, and the US) You have 2+ years of relevant experience in customer-facing roles or possess QA/frontend experience and are eager to work more directly with customers. This role offers opportunities to engage with clients while utilizing your technical expertise and problem-solving skills  Working knowledge of web technologies like HTML, CSS, and JavaScript Strong technical acumen, poised to master our product and serve as a knowledgeable resource Enjoyment of teamwork, coupled with a passion for continuous learning and a willingness to train others, is crucial Excellent communication skills to convey technical concepts effectively Willingness to share ideas and provide valuable product feedback to our Product team Detail-oriented approach and a curious mindset for thorough problem-solving Ability to work independently and collaboratively in a fast-paced environment, prioritizing and managing multiple tasks effectively You are based in Poland and willing to visit the office (Cracow), fostering a collaborative environment * Flexibility to work outside standard hours to support US customers and colleagues would be an extra asset Working at Stonly At Stonly, we care deeply about our customers, the growth of our business, our core values, and you (career and success). We value team building, collaboration, and working with people we enjoy and who push us to become better Equity options (BSPCE) are part of the compensation package Private healthcare Multisport Flat organizational structure

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