Senior Specialist Customer Service UKR WHS

Місто : , Kyiv,
Компанія : Adidas
Зарплата :
Знайдено : 25 днів тому

Опис

Purpose & Overall Relevance for the Organisation: This diverse role will be responsible for a variety of commercial services primarily managing the allocated customer portfolio from order to cash cycle with excellent sales and operational planning. Key Responsibilities: Excellent sales and operational planning capabilities. Ensure timely and accurate order entry and release of orders for processing. Review of order book to ensure customer requested delivery is achieved and supporting order book conversion and OTIF. Ensure accuracy of product information, stock availability, pricing, terms, routing, and any other specialty handling or services. Process, coordinate and investigate customer shipment claims or return requests following existing Company policies, procedures and programs. Provide assistance and support to internal partners including Sales, Marketing, Finance, SCM representatives relating to order processing. Support business on delivery of sales and financial targets and objectives. Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external. Work towards both independent and team KPI’s to improve business standards, service levels and financial results. Build constructive relationship with the customers and enhance the customer satisfaction. Develop and review reports relating to order book KPI’s and transactional activities of the team. KPI’s: Speed of execution. Customer satisfaction and engagement Customer Service Excellence. CS SLA & Blueprints. Process enhancements & efficiencies. Report enhancements. Key Relationships: Customers. Sales Team. SCM (Operations, Purchasing, OBF…). Finance Team. Marketing Team. External Stakeholders (Forwarders, Banks…). Knowledge, Skills and Abilities: A strong customer service focus. Excellent knowledge of Supply Chain and/or Logistics. A high level of problem solving ability. Superior attention to detail and accuracy. Excellent communication skills and a proven ability to develop long lasting relationships. Experience in working under pressure to meet deadlines and conflicting priorities. Strong Microsoft Office skills are essential. Strong ERP/SAP knowledge an added advantage. Team player with high planning, organizing and reporting abilities. Fluency in Ukrainian & English is a must. Requisite Education and Experience / Minimum Qualifications: University degree in Business and administration, Supply Chain or Logistics. Minimum 2-3 years of overall work experience in customer service, supply chain or Logistics. We offer: Official employment in accordance with the Labor Code of Ukraine. Hybrid work schedule (remote format/work from the office). Flexible working hours (from 8−10:00 to 17−19:00). Medical insurance. Partial compensation for lunches. 40% discount on company products. Corporate development programs (career opportunities in various departments of the company, including relocation to other countries)/ Join the team of professionals and change the future with us!

Схожі вакансії

    Customer Experience Manager

    • British Council
    • , Kyiv,
    • 11 днів тому

    ... and the wider impact of customer service on the attainment of business ... and Marketing plans by providing Customer Service and Sales specific input (i. ... are in the scope of customer service and sales Keeps up to ...

    ua.talent.com

    Customer Care Agent

    • Enterprise Call Center
    • Clemson, South Carolina, United States
    • 11 днів тому

    ... looking for a customer-oriented service representative. A customer service representative, or CSR, will act ... tools Meet personal customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and ...

    jobs.smartrecruiters.com

    IT Service Manager

    • HSBC Service Delivery
    • , Odesa,
    • 3 дні тому

    ... all of the followingactivities IT Service Owner scope The IT Service Owner (ITSO) Delegate is responsible ... Experience of developing or supporting customer facing applications will be an ...

    ua.talent.com

    IT Service Manager

    • HSBC Service Delivery
    • , Kyiv,
    • 3 дні тому

    ... all of the followingactivities IT Service Owner scope The IT Service Owner (ITSO) Delegate is responsible ... Experience of developing or supporting customer facing applications will be an ...

    ua.talent.com

    Associate Customer Onboarding Manager

    • EcoVadis
    • Warsaw, Masovian Voivodeship, Poland
    • 11 днів тому

    ... chains. To ensure the customer gets to the benefits and ... goals with EcoVadis. The Associate Customer Onboarding Manager reports to Senior Manager, Customer Onboarding and the scope of ... to Rondo ONZ)Community service day when volunteeringOur hiring team ...

    jobs.smartrecruiters.com

    Customer Onboarding Manager

    • EcoVadis
    • Warsaw, Masovian Voivodeship, Poland
    • 13 днів тому

    ... chains. To ensure the customer gets to the benefits and ... procurement goals with EcoVadis. The Customer Onboarding Manager reports to Senior Manager, Customer Onboarding and the scope of ... to Rondo ONZ)Community service day when volunteeringOur hiring team ...

    jobs.smartrecruiters.com

    InP - Call Center Supervisor I

    • Jobs for Humanity
    • Gurugram, HARYANA, India
    • 12 днів тому

    ... or more teams of customer service associates who handle customer service inquiries and problems via phone ... .e., quality, call volume, customer satisfaction, etc.• May serve as a backup to more senior customer service management in their absence.• Other ...

    jobs.smartrecruiters.com

    InP - Call Center Supervisor I

    • Jobs for Humanity
    • Mumbai, Maharashtra, India
    • 12 днів тому

    ... or more teams of customer service associates who handle customer service inquiries and problems via phone ... .e., quality, call volume, customer satisfaction, etc.• May serve as a backup to more senior customer service management in their absence.• Other ...

    jobs.smartrecruiters.com

    Customer Service Rep(05641) - 1539 Celanese Rd

    • Domino's Franchise
    • Rock Hill, South Carolina, United States
    • 4 дні тому

    ... our teamJob DescriptionDomino’s Pizza Customer Service Representative - Join Our Delicious TeamAre ... , the importance of excellent customer service and a positive attitude are ... , the importance of excellent customer service and a positive attitude are ...

    jobs.smartrecruiters.com

    Customer Service Rep(05641) - 1539 Celanese Rd

    • Domino's Franchise
    • Rock Hill, South Carolina, United States
    • 6 днів тому

    ... our teamJob DescriptionDomino’s Pizza Customer Service Representative - Join Our Delicious TeamAre ... , the importance of excellent customer service and a positive attitude are ... , the importance of excellent customer service and a positive attitude are ...

    jobs.smartrecruiters.com

    Customer Service Rep(05641) - 1539 Celanese Rd

    • Domino's Franchise
    • Rock Hill, South Carolina, United States
    • 7 днів тому

    ... our teamJob DescriptionDomino’s Pizza Customer Service Representative - Join Our Delicious TeamAre ... , the importance of excellent customer service and a positive attitude are ... , the importance of excellent customer service and a positive attitude are ...

    jobs.smartrecruiters.com

    Customer Service Rep(05641) - 1539 Celanese Rd

    • Domino's Franchise
    • Rock Hill, South Carolina, United States
    • 14 днів тому

    ... our teamJob DescriptionDomino’s Pizza Customer Service Representative - Join Our Delicious TeamAre ... , the importance of excellent customer service and a positive attitude are ... , the importance of excellent customer service and a positive attitude are ...

    jobs.smartrecruiters.com

    Customer Service Rep(05641) - 1539 Celanese Rd

    • Domino's Franchise
    • Rock Hill, South Carolina, United States
    • 15 днів тому

    ... our teamJob DescriptionDomino’s Pizza Customer Service Representative - Join Our Delicious TeamAre ... , the importance of excellent customer service and a positive attitude are ... , the importance of excellent customer service and a positive attitude are ...

    jobs.smartrecruiters.com

    Customer Service Agent - ORD

    • SIXT USA
    • Chicago, Illinois, United States
    • 8 днів тому

    ... unusual situations to maintain good customer service What you will do:Welcome ... or GED  Minimum 1-year customer service experience Must be at least ... . At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We ...

    jobs.smartrecruiters.com

    Technical Business Process Consultant, Customer Workflow

    • ServiceNow
    • Mexico City, Mexico City, Mexico
    • 8 днів тому

    ... to influence and consult senior leaders (identification of needs, providing ... first 90 days:Certified Implementation Specialist – Customer Service ManagementCertified Implementation Specialist – Field Service ManagementRequired in first year:Certified ...

    jobs.smartrecruiters.com

    VP of Data & Insights

    • Jobs for Humanity
    • Amsterdam, North Holland, Netherlands
    • 8 днів тому

    ... capabilities, and partner with the senior leaders across the organisation to deliver customer value through innovative Data Science & ... and Insights teams.Partner with senior leaders to drive measurable customer value by demonstrating data insights ...

    jobs.smartrecruiters.com

    Customer and CRM Analyst (temporary contract) Region South Europe (They/She/He)

    • H&M
    • Barcelona, Catalunya, Spain
    • 15 днів тому

    ... global CRM capabilities to drive customer acquisition and retention tactics, adapted ... CRM, Loyalty, email marketing and customer journeys.Skills & Experience  Self-motivated, ... CRM systems and improving customer engagement and value.Proficiency in ...

    jobs.smartrecruiters.com

    Telco & CIWF Business Process Consultant

    • ServiceNow
    • São Paulo, Brazil
    • 3 дні тому

    ... to influence and consult senior leaders (identification of needs, providing ... first 90 days:Certified Implementation Specialist – Customer Service ManagementCertified Implementation Specialist – Field Service ManagementRequired in first year:Certified ...

    jobs.smartrecruiters.com

    Customer Service Agent

    • SIXT USA
    • Albuquerque, New Mexico, United States
    • 3 дні тому

    ... . At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We ... DescriptionSIXT is looking for a Customer Service Agent to deliver exceptional customer service to customers from around the ...

    jobs.smartrecruiters.com
Top