Junior Technical Support Engineer

Місто : , Odesa,
Компанія : Capgemini Polska
Зарплата :
Знайдено : 20 годин тому

Опис

Junior Technical Support Engineer Capgemini Engineering  is a world leader in  engineering and R&D services . We combine our broad industry knowledge and cutting-edge technologies in digital and software to support the convergence of the physical and digital worlds. Every day, we help our clients to accelerate their journey towards  Intelligent Industry . At Capgemini, we are a responsible and  diverse . Our organization has a strong 55-year heritage and deep industry expertise. We are trusted by our clients to address the entire breadth of their business needs—from strategy and design to operations. Our actions are fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering, and platforms About the client: Our client is a provider of data intelligence. The company offers services such as enterprise data catalog, data governance, data lineage, data privacy, data quality, and observability and core services. Your future tasks: Manage all communication with client’s customers to resolve support tickets Coordinating and tracking the escalation of tickets to client FTE support team Maintaining a record of all communication and actions using ZenDesk Contributing frequently answered questions to the client's knowledge base Participating in the on-call rotations when needed for resolution of severe issues (Severity 1) Our Requirements: Demonstrated ability to provide effective customer support and troubleshoot technical issues At least Upper intermediate level of English Effective communicator, proficient in summarizing, documenting, and elucidating complex situations Enthusiastic about embracing and applying new technologies and tools Nice to have: Basic experience with Linux systems and writing SQL queries General understanding of SSL, LDAP/SSO protocols, REST API What have we prepared for you? A lot of benefits: Flexible working hours Equipment package for home office Private medical care  and  life insurance  with ability to buy additional packages (e.g., dental care, senior care, oncology) on preferential terms. Access to  Capgemini Helpline  with possibility to chat with therapists. Bonuses  for recommending your friends to Capgemini. Access to  Inspiro  app with rich  audiobooks  database Access to our  NAIS  benefit platform ( 40+ options  available:  Netflix ,  SpotifyMultisport , cinema tickets, etc.) Personal and professional development: 70+   training tracks  with  certification  opportunities (e.g. MS Azure, AWS, Google, Cloud) on our  NEXT  training platform. Platform with free access to  Pluralsight ,  TED TalksCoursera  materials and trainings. Free access to  Udemy Business  account with ability to use  during and outside working hours. Transparent  performance management policy. Our legendary atmosphere: We value teamwork and good relationships. We work together, drink coffee together, and form friendships both inside and outside of work. No official dress-code. Various  communities : OUTfront, Women@Capgemini, Foreigners Community, and more. Day off for volunteering Ability to implement  world-changing initiatives  thanks to our  Grant Program The award of " Top Employer Poland 2024 " and " Top Employer Europe 2024 " - proof of our commitment to creating an exceptional work environment and caring for the development of our employees.​​​​​​ Who are we? Being one of us means  constant development  among other great people. It's a team who you want to spend time with, during and after work. Trainings and initiatives make your daily tasks more interesting, fun, and unique. Capgemini Engineering  has 65,000 engineer and scientist team members in over 30 countries across sectors including  Automotive ,  AI and Data ,  Software & Internet ,  Telecommunication , Rail, Infrastructure and Transportation, Defense, Aeronautics, Energy, Communications, Semiconductor & Electronics, Industrial & Consumer. Join us on a journey towards Intelligent Industry! It's time to  #Get the Future You Want ! Your life is in your hands, and you have the opportunity to improve it, develop yourself, and simply —  join us :) Do you want to get to know us better? Visit our Capgemini Engineering  website ! Do you have any additional questions about working at Capgemini? Check our Instagram —  @capgeminipl  or visit our Facebook profile —  Capgemini Engineering . You can also find us on TikTok! —  @capgeminipl .

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