Customer Support Specialist

Місто : , null,
Компанія : The Ridge
Зарплата :
Знайдено : 14 днів тому

Опис

Ridge crafts products made to last a lifetime through simple, functional designs ready for anything and everything. Our materials are chosen with care and a thoughtful connection to the insights of our growing community - setting our North star as we strive to improve everyday. Together we can do more with less.Ridge started with The Ridge Wallet as a Kickstarter project in 2013 and is now in the hands and pockets of over 3 million people worldwide! We currently operate around the globe selling in the US, Canada, the UK, EU, and Australia on Shopify and through other channels such as Amazon and Wholesalers. We have also expanded and continue to expand our product catalog to include KeyCases, Bolt Action Pens, Knives, Rings, Watches, and we have plenty more in the works!We are looking for people interested in positions with tremendous growth potential, but which come with high expectations of work rate and quality of work. We are a fully remote company and utilize that to find the best talent around the world to join our team.The RoleKey Responsibilities:Multilingual Customer Support Specialist:Respond to customer inquiries received by email through Kustomer in customer’s native language.Provide outstanding customer support by addressing inquiries, resolving issues, and offering product information.Collaborate with CX teams to ensure consistent and exceptional customer service in all supported languages.CX-Social Management:Monitor and manage social media platforms in different languages to respond to customer inquiries, comments, and direct messages promptly.Cultivate positive customer interactions and build brand loyalty through engaging and informative social media responses.Collaborate with the social media team to align CX-Social strategies with overall marketing objectives.Cultural and Linguistic SupportAssist in creating a Knowledge Base of Key Product NamesReview and provide feedback for product pages, advertisements, and copy.Ideal ProfileQualifications:Fluency in multiple languages either Native or CFER C1 in German, French and/or Spanish to effectively liaise with the stakeholders of the region.Previous experience in customer service, social media management, and translation.Experience with CRM platform such as Kustomer, Gorgias, Zendesk.Exceptional written and verbal communication skills in English, and all supported languages.Strong problem-solving abilities and a customer-centric approach to handling inquiries and resolving issues.Experience with social media management platforms such as Agora Pulse or Sprout.Ability to work collaboratively in a team environment and communicate effectively with cross-functional teams.Excellent organizational skills and attention to detail.A passion for languages, cultures, and international market trends is a plus.What's on Offer?Work within a company with a solid track record of successFlexible working optionsOpportunity to make a positive impact

Схожі вакансії

    Customer Experience Manager

    • British Council
    • , Kyiv,
    • 6 днів тому

    ... efficiency of the customer service function and to support provision of excellent customer experience. Act as a business ... agreements which meet customer expectations as well as our own. Support the promotion of the customer experience mind-set and culture ...

    ua.talent.com

    Customer Support Specialist

    • Montu
    • Melbourne, Victoria, Australia
    • 5 днів тому

    ... current and potential customers.  The Customer Support Specialist handles both inbound and outbound ... communications via phone and email and provides daily team support to ensure the smooth flow ...

    jobs.smartrecruiters.com

    Customer Care Agent

    • Enterprise Call Center
    • Clemson, South Carolina, United States
    • 6 днів тому

    ... train, and manage customer service representatives to represent global brands in customer care, technical support, and sales. Our reps provide professional customer care services through ... QualificationsProven customer support experience or experience as a  ...

    jobs.smartrecruiters.com

    Customer Support Specialist

    • Snaphunt
    • , null,
    • 14 днів тому

    ... impact The Job Key Responsibilities: Customer Support Specialist: Respond to customer inquiries received by email through ...

    ua.talent.com

    Associate Customer Onboarding Manager

    • EcoVadis
    • Warsaw, Masovian Voivodeship, Poland
    • 6 днів тому

    ... chains. To ensure the customer gets to the benefits and ... the sales team to support in pitching EcoVadis to prospects, ... offer competitive salaries and support personal growth from day one ... -tune old ones.Benefits:Support with all the necessary office ...

    jobs.smartrecruiters.com

    Customer Onboarding Manager

    • EcoVadis
    • Warsaw, Masovian Voivodeship, Poland
    • 8 днів тому

    ... chains. To ensure the customer gets to the benefits and ... the sales team to support in pitching EcoVadis to prospects, ... offer competitive salaries and support personal growth from day one ... -tune old ones.Benefits:Support with all the necessary office ...

    jobs.smartrecruiters.com

    Customer Operations Specialist

    • endeavour group careers
    • Surry Hills, New South Wales, Australia
    • 6 днів тому

    ... shape LANGTONS Luxury Customer ExperiencePart time (32 hours), hybrid working from Sydney or MelbourneThe Customer Operations Specialist will be the primary customer-facing point of contact for ... live well and support your physical, mental and financial ...

    jobs.smartrecruiters.com

    Customer and CRM Analyst (temporary contract) Region South Europe (They/She/He)

    • H&M
    • Barcelona, Catalunya, Spain
    • 10 днів тому

    ... understanding the health of the customer base and how those feeds into the overall diagnosis. Use these insights to support the strategic direction and set ... CRM, Loyalty, email marketing and customer journeys.Skills & Experience  Self-motivated, ...

    jobs.smartrecruiters.com

    Deputy Head of Support Services

    • The HALO Trust
    • , null,
    • 2 дні тому

    ... organisation as Deputy Head of Support Services, based in Ukraine. The ... comfortable yet cost-efficient; ICT: Support the ICT Department as it ... development of dynamic and adaptive Support Services departments capable of meeting ...

    ua.talent.com

    Customer Data Platforms Data Engineer

    • , Warsaw ,
    • 4 години тому

    ... , with a specific focus on customer data integration and processing Provide expert support in resolving problems and incidents ...

    jobs.jti.com

    VP of Data & Insights

    • Jobs for Humanity
    • Amsterdam, North Holland, Netherlands
    • 3 дні тому

    ... to price match. Via the customer experience team, customers can reach Booking.com 24 7 for assistance and support in over 43 languages, any ... -making and product development.Support company loyalty by expanding our customer loyalty program and enhancing the ...

    jobs.smartrecruiters.com

    Openstack Cloud Support Lead

    • Mirantis
    • Poznań, Greater Poland Voivodeship, Poland
    • 11 днів тому

    ... involves managing a team of support engineers, ensuring high-quality customer support, and collaborating with cross-functional ...

    jobs.smartrecruiters.com

    Deputy Head of Support Services

    • The HALO Trust
    • , null,
    • 2 дні тому

    ... organisation as Deputy Head of Support Services, based in Ukraine. The ... comfortable yet cost-efficient; ICT: Support the ICT Department as it ... development of dynamic and adaptive Support Services departments capable of meeting ...

    ua.talent.com

    Customer Service Specialist

    • , Manila ,
    • 10 днів тому

    ... required. You will support the Customer Service and Supply Chain processes ... effectively and efficiently in SAP ECC, IBP and Transportation Modules and other to provide high quality operational support to the ...

    jobs.jti.com

    Application Support Specialist

    • Techo-Bloc
    • Saint-Hubert, Québec, Canada
    • 3 дні тому

    ... are looking for an Application Support Specialist with a dynamic and go ... getter personality to act as the main resource for all functional, application and user support related issues for our ERP ...

    jobs.smartrecruiters.com

    Android Support Specialist

    • Netcompany-Intrasoft
    • Brussels, Brussels, Belgium
    • 7 днів тому

    ... the life of an IT Support Specialist (Android): Service desk agent, incident agent and analyst, problem agent and analystIncident analysis, first and second-line customer liaison with the purpose of ...

    jobs.smartrecruiters.com

    Quality Manager, Cork

    • Eurofins Ireland Food Testing
    • Little Island, Cork, Ireland
    • 6 днів тому

    ... to meet accreditation, Eurofins and customer requirementsActively support process improvement, and streamlining initiatives ... a format required by the customer, providing relevant technical support as appropriate. Have an active ...

    jobs.smartrecruiters.com

    Quality Manager, Cork

    • Eurofins Ireland
    • Little Island, Cork, Ireland
    • 11 днів тому

    ... to meet accreditation, Eurofins and customer requirementsActively support process improvement, and streamlining initiatives ... a format required by the customer, providing relevant technical support as appropriate. Have an active ...

    jobs.smartrecruiters.com

    Alternative Care and Deinstitutionalization Technical Advisor

    • Save the Children
    • , null,
    • 2 дні тому

    ... manage the AC & DI Specialist, in adherence to SC’s HR processes.  Ensure support to the professional growth and development of the AC & DI Specialist.  Support CP managers to develop staff ... parental care and support of relevant actors on improvement ...

    ua.talent.com
Top