Customer Experience Specialist

Місто : , Kyiv,
Компанія : NielsenIQ
Зарплата :
Знайдено : місяць тому

Опис

Job DescriptionABOUT THIS JOBYou will be responsible for cooperating with our current retailers' clients, building up the partnership and the co-dependency between companies. You will assist clients in understanding retail trends, advise and consult in optimizing their marketing strategies to help their business grow and develop. You will own the deliverables, business issue analysis and solution integration with our coop retailers to secure strong engagement event up to C-suite level.A LITTLE BIT ABOUT YOUIf you have this unique combination of strong communication and analytical skills this is the place for you. In fact, you’re a bit of a people person and feel energized by successful collaboration. You manage relationships and expectations as well as you manage projects, and your experience speaks for itself. Curiosity, communication, and critical thinking drive your work- with a passion for storytelling being part of your DNA.Key AccountabilitiesProactively offer consultancy to retailers on market trends and identify points of improvement and developmentExtract data, Analyze and present findings to key stakeholders within given deadlinesIndependently discusses analysis design to best answer retailers' questionsLiaise with other teams as necessary ( operations, off-shore partners, technology and data science) to solve client business questions and inquiriesLead client meetings, building a story and final recommendations for a C-suite audienceProvide training to clients on Nielsen tools and solutionsCoordinate between Nielsen departments and client stakeholders to ensure that developments are identified and implemented efficiently and smoothlyContinue to broaden knowledge of client business issues and needs, Nielsen services and broader industryRequired SkillsExperience in FMCG/Retail sector is a plusBusiness acumen and good knowledge of the market dynamicsAnalytical mind and excellent presentation skillsEffective communication & visualization skillsKnowledge with Microsoft Excel, PowerPoint and data analysis while feel comfortable working in a digital enabled environmentStrong Organizational & interpersonal skillsUkrainian- native/ fluentEnglish - upper intermediumEducation & Experience Requirements:University degree or equivalent experienceStrong analytical mind and excellent numerical skillsWe offer you:A diverse work environment Learning achievement academyGlobal exposure and engagementOngoing career growth and skill development Engaging and challenging work within our portfolio of global clientsCulture of performance-based rewardsAdditional InformationAbout NIQNIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.
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