Sales Quality Control Specialist (English + French)
... , we are looking for a Sales Quality Control Specialist with advanced proficiency in English and French. In this role, you will review the Sales Agents’ work, identifying strengths and ...
Sales Quality Control Specialist (English + French)
Місто :
Ukraine
Компанія :
iDeals Jobs
Зарплата :
Знайдено :
місяць тому
Опис
Get to Know Us
iDeals is a global B2B SaaS product company recognized as the most highly rated and customer-centric in a secure business collaboration market. Trusted by more than 1,000,000 users from 175,000 companies globally, we are on a mission to create more prosperity in the world by accelerating high-stakes business decisions. We achieve this by delivering extremely intuitive and robust software products that help people make impactful decisions with less stress, higher quality, and shorter hours:
iDeals Virtual Data Room: A web-based cloud platform used by companies in a wide range of industries to ensure secure confidential document sharing for online due diligence, fundraising transactions, corporate reporting, licensing, clinical trials, and other business goals.
iDeals Board: A cloud platform with web and mobile applications used by board members, CEOs, executives, and corporate secretaries, to streamline governance and improve high-stake decisions in a fast, secure, and compliant way.
The Role
Our team has grown 4 times in the past 4 years, reaching 450 people in 30+ countries worldwide. As we actively scale our Sales function globally, we anticipate even faster growth ahead.
To continually enhance the services we provide to our clients, we are looking for a Sales Quality Control Specialist with advanced proficiency in English and French. In this role, you will review the Sales Agents’ work, identifying strengths and areas for improvement in their communication process with customers. Your impact will be critical to maintaining our high service standards and improving team productivity.
Collaborating closely with 9 Sales Quality Control Specialists, 3 Data Entry Specialists, Sales Trainer, and an internationally distributed Sales Team, you will report to our Head of Sales Operations – Nelly Tytechko.
What You Will Do
Assess Sales Agents’ client communication and compliance with internal guidelines and metrics for qualityGenerate reports and offer feedback based on quality check results Constantly refine Quality Control processes and procedures to increase the quality of sales activitiesCollaborate with Managers to identify essential learning and training needs for Sales Agents’ productivityMonitor emerging sales and business trends for potential implementation to enhance sales workflows and resultsWhat We Look For
Strong proficiency in English and French (B2-C2 level)1.5+ years of international Sales experienceExpertise in Sales processes, including familiarity with key stages, goals, metrics, and effectiveness indicatorsAdvanced proficiency in Google Sheets, Docs, Slides, Forms, and CRMStrong critical thinking and systematic work approach with a commitment to qualityExcellent verbal, written, and interpersonal communication skillsHigh learning agility, ability to prioritize tasks effectively and adapt well to changeNice To Have
Background in Quality Control in Sales, Back Office, Billing, or Database AdministrationWhat We Offer
We highly value our people, so we will provide you with all the resources and support you need to succeed.
For your work
Remote-first model with teams distributed globally Home office set up budget High-end laptop, monitor, and any additional IT equipment neededReimbursement of co-working space expensesFor your well-being
Medical insurance with flexible coverageCompensation for sports, yoga, mental, and other health and wellness-related activitiesReimbursement of participation in sports competitions20 business days of paid time off per yearUnlimited health-related time offFor your growth
Individual Development Plan based on your career interests Unlimited budget for learning and development activitiesProfessional and self-development books and subscriptions compensationSponsorship of conferences and meetups attendanceiDeals’ support of your passion as a speaker or writerInternal growth and internal mobility policiesExtra perks
Offline team-building eventsBudget for local gatherings in global locationsGenerous internal referral programiDeals Surprise BoxesOur Culture
Commitment, Excellence, Collaboration, Trust, and Care are core values to the iDeals team. For us, these are the principles that every iDealer lives and breathes. We are on the lookout for like-minded individuals who share our values. By doing so, we are able to create a team where talents feel at ease and are able to work to the best of their abilities.
Commitment and Excellence inspire us to set the bar high, achieve the most ambitious goals and push the limits further. Our diversity and different perspectives are the foundation of our success. Collaboration and Trust ensure that everyone has access to all the information, proactively shares thoughts, and leverages the teammates’ diverse opinions, experiences, and backgrounds. Both values help us to solve the most challenging problems. Care drives us to create a positive work environment and make everyone feel valued. We also stand for iDealers’ physical, mental, financial, and personal well-being and encourage a healthy lifestyle and active living.
iDealers work in a remote-first model, meaning we collaborate from anywhere – either home, cafe, co-working space, or one of our offices. Some roles may have specific location-based requirements, including in-office and client interactions. Despite being located across the globe, we stay connected through the latest tools and technologies, ensuring that everyone on our team feels surrounded by teammates and engaged with our common goals.
iDeals is an equal opportunity employer
iDeals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship.
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