N-iX is a software development service company that helps businesses across the globe develop successful software products. Founded in 2002, N-iX has come a long way and increased its presence in nine countries - Poland, Romania, Ukraine, Bulgaria, Sweden, Malta, the UK, the US, and Colombia. Today, we are a strong community of 2,000+ professionals and a reliable partner for global industry leaders and Fortune 500 companies.
We are seeking a highly skilled and motivated candidate to join us in the role of Vice President of Customer Success to drive our expansion efforts in the DACH market. The successful candidate will be responsible for building and maintaining strong relationships with key client stakeholders, including senior and executive management. This role will focus on understanding current client business, technology landscape, its needs and challenges, discovering new stakeholders and opportunities, and ensuring the company consistently exceeds client expectations.
Key Responsibilities:
Client Relationship Management: Build and maintain relationships with senior/executive management stakeholders of our key clients in the DACH region. Understand their needs and challenges, ensure the company meets their expectations. This involves regular communication and face-to-face meetings with client representatives, including senior management and C-level executives.Stakeholder and Opportunity Discovery: Leverage your geographical presence in the DACH region to discover new stakeholders and opportunities within the existing client portfolio. Identify opportunities to expand our business and maintain a high level of client satisfaction.Client Engagement Support: Provide support, where necessary, to our client engagement team in winning business opportunities. Utilize your experience and expertise to influence stakeholders and navigate complex decision-making processes.Portfolio Growth: Drive the growth of our DACH customer portfolio. Utilize strategic thinking, industry expertise, problem-solving skills, and client relationship management expertise to ensure our company meets its growth objectives.Team Management: At the initial stage, this role does not involve managing direct subordinates. However, the ability to collaborate with, influence and lead cross-functional teams is crucial.Performance Metrics:
The main Key Performance Indicator (KPI) for this role is the growth of our DACH customer portfolio. This includes, but is not limited to, revenue growth, client satisfaction and retention, and client portfolio expansion.
Required Experience and Skills
Prospective candidates should have a proven track record in client relationship management and strategic growth roles, preferably at the executive level. Exceptional communication skills, strategic thinkingThe ability to navigate complex business environments is essential for success in this role.Proven track record of nurturing enterprise accounts through cross-sale and up-saleAdvanced or native speaker of German Advanced level of EnglishExperience in technology consulting within IT domainProficiency in Cloud and BigData or any other mainstream technologyHands-on experience in delivering $MM customer-facing enterprise solutions is an advantageSoftware engineering background is an advantageKnowledge within manufacturing or automotive domains is a plusWe offer:
Flexible working format - remote, office-based or flexibleA competitive salary and good compensation packagePersonalized career growthProfessional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)Active tech communities with regular knowledge sharingEducation reimbursementMemorable anniversary presentsCorporate events and team buildingsOther location-specific benefits... indicators (KPIs), including overall customer sentiment and customer satisfaction metrics responsible for budget ... in developing and implementing customer service projects in the digital ... development of a CX (Customer Experience) strategy approval of key ...
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